TERMS AND CONDITIONS

How to Place Order?

You can place an order on our website. Our working hours are as below:

SALES:

 Mon-Sun 24/7 

CUSTOMER SUPPORT:

Mon-Sun 24/7

Time for my order to be delivered?

All our orders placed before 1 PM (Monday-Friday) are dispatched within 1-2 working day delivery, however, due to non-availability of stock for some orders, it may take up to 2 -3 working days for the order to be delivered.

Parcel delivered by:

The Parcel will be delivered by Skynet Courier. Deliveries are made between 08:00 am and 9 pm.

Delivery Charges:

Delivery is totally free in all over the United Arab Emirates.

 Can I have my shoes delivered to an address other than my home address?

 Yes, you can. Please ensure that you choose the option for a different delivery address while placing the order.

Payment methods:

We can accept payments through the following:

 ⦁ Cash on delivery (COD)

 ⦁ Debit or Credit card (Stripe)

Missed delivery attempted by the courier:

The courier will attempt to deliver the parcel. In case of failed deliveries, the courier will send you a Text Message on the provided contact number.

 If the parcel is undelivered, then the parcel will be returned back to us by the courier within 24 hours. The customer can contact us at [email protected] for more information to schedule a re-delivery of the parcel.

Please inform us within 1 working day if you have not received your order after 1 working day we will not take responsibility for undelivered orders.

Can I make changes to my order?

You can make any changes to your order before completing the checkout process. However, if you have already completed the order then please contact us at [email protected] and we will make the changes for you. Please be informed that we will not be able to make any changes to your order if it has already been dispatched.

Refund Policy:

For information about the refund policy please visit our returns & exchange policy.

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